Privacy Policy

1. Introduction
Houston Roofing Services ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, whether through our website, in person, or via other communication channels.

2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

• Property Information: Address and details of the property requiring roofing services

• Financial Information: Payment information for services rendered

• Communication Records: Records of calls, emails, and other communications with our team

• Service History: Information about previous services provided

• Images: Photographs of your property for assessment and service purposes (with your consent)

2.2 Information Collected Automatically
When you visit our website, we may automatically collect:

• Usage Data: Information about how you interact with our website

• Device Information: Information about the device you use to access our website

• IP Address: Your device's Internet Protocol address

• Cookies: Data stored in your browser (see our Cookie Policy section)

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3. How We Use Your Information
We use the collected information for the following purposes:

• To provide and improve our roofing services

• To process payments and complete transactions

• To communicate with you about our services

• To provide customer support

• To send you service updates and promotional materials

• To maintain accurate records

• To ensure the security of our business operations

• To comply with legal obligations

• To analyze and improve our website and services

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4. Legal Basis for Processing
We process your personal information based on the following legal grounds:

• Performance of Contract: When necessary to fulfill our service obligations

• Legitimate Interests: Where we have legitimate business interests

• Legal Compliance: When required to comply with applicable laws

• Consent: Where you have given us permission to use your information

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5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
Third-party vendors who help us operate our business, such as:

• Payment processors

• Communication service providers

• Technology service providers

• Contractors or subcontractors (when necessary)

5.2 Legal Requirements
We may disclose your information when required by law, including:

• In response to lawful requests by public authorities

• To protect our rights, privacy, safety, or property

• To investigate potential fraud or illegal activities

5.3 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you

• Legal obligations to retain data for certain periods

• Relevant statutes of limitations

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8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access and receive a copy of your personal information

• The right to rectify or update your personal information

• The right to delete your personal information

• The right to restrict or object to processing of your personal information

• The right to data portability

• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are placed on your device when you visit our website.
10.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly

• Functional Cookies: Allow us to remember your preferences

• Analytical Cookies: Help us understand how visitors interact with our website

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

11. Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Houston Roofing Services
5718 Willowbend Blvd
Houston, TX
Email: info@houston-roofing-services.com
Phone: (346) 375-5364

14. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.
If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your submission of such information represents your agreement to that transfer.

16. Acknowledgment
By using our services, you acknowledge that you have read and understand this Privacy Policy.

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